The Information We Collect
To fulfil your order, you must provide FRCC with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide FRCC with additional personal information, if you contact FRCC directly.
Why Your Information is Needed and How It Is Used
FRCC relies on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. FRCC uses your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about FRCC's customers is important to our business. FRCC shares your personal information for very limited reasons and in limited circumstances, as follows:
- SquareUp. FRCC shares information with SquareUp as necessary to provide you our services and comply with FRCC's obligations under both the SquareUp Seller Policy and SquareUp Terms of Use.
- Service providers. FRCC engages certain trusted third parties to perform functions and provide services to the shop, such as USPS. FRCC will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. FRCC may collect, use, retain, and share your information if FRCC has a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
FRCC retains your personal information only for as long as necessary to provide you with our services and as described in the FRCC Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce FRCC's agreements. FRCC generally keeps your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. FRCC describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information FRCC holds about you by contacting us using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict FRCC's use of, or delete your personal information. Absent exceptional circumstances (like where FRCC is required to store data for legal reasons) FRCC will generally delete your personal information upon request.
- Object. You can object to (i) FRCC's processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, FRCC will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
How to Contact FRCC
For purposes of this privacy policy, I, Sarah Krawetz, am the data controller of your personal information. If you have any questions or concerns, you may contact me at frenchriver.candleco@gmail.com.
**The use of FRCC, WE, OURS, and US refers to French River Candle Co.