Free Shipping on all orders over $50
Free Shipping on all orders over $50
Refund/Exchange Policy:
In the event you are not completely satisfied with your purchase, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
To return an item, please email customer service at frenchriver.candleco@gmail.com to obtain an Authorization Number and the shipping address. After receiving the Authorization Number, place the item securely in its original packaging, and follow the instructions to mail your return using your preferred carrier service.
*Please note, you will be responsible for all return shipping charges that apply. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been received and processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
frenchriver.candleco@gmail.com.
PROCESSING TIME:
Orders will be shipped out within 2-3 business days.
SHIPPING TIMES:
North America: 5-7 business days after 48-72 hour processing time.
These shipping estimates, but cannot be guaranteed. Actual delivery time will depend on the USPS. French River Candle Co is not liable or responsible for any delays, re-routes, or failed deliveries of your package.
However, we rely on the satisfaction of your order and we always want to make sure you receive the order that you paid for.
*Please contact customer service at frenchriver.candleco@gmail.com if you have any concerns with the status of your order.
CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. French River Candle Co is not responsible for delays due to customs.